A COMPREHENSIVE ANALYSIS OF DOCTOR-PATIENT COMMUNICATION AND THE DIAGNOSTIC PROCEDURE IN CHINESE PUBLIC HOSPITALS.

Abstract

Within the context of diagnostic procedures in Chinese public hospitals, this research investigates how communication between physicians and patients is affected. The research underlines the necessity for appropriate communication in order to improve diagnosis precision, confidence among patients, and healthcare outputs. This is because interactions inside China’s healthcare system are becoming more tense, and there are also an increasing number of medical conflicts. An analysis of quantitative data was performed with the use of SPSS software on 862 participants who had completed structured questionnaires. These participants were from a variety of locations and hospital levels. Communication exchange, patient engagement, and patient narratives are fostered by engaging communication, which leads to better diagnoses and fewer conflicts. According to the results, structural issues like overwork and a shortage of staff, as well as social problems like paternalistic attitudes, make diagnosis harder and lower patient satisfaction. Medical staff should prioritise transmission training that emphasises empathy, clarity, and active listening, according to the report. Due to rising medical disputes and declining patient-centred care, medical policy and communication skills training may be employed. According to the findings of the survey, greater participation in China’s government-run medical facilities leads to improvements in medical diagnosis, trust, and revolutionary advances in healthcare. In the healthcare industry, employees who regularly participate in training for people skills would profit. It makes the precision better. Relationships between physicians and patients, as well as patient satisfaction, are enhanced by this Chinese healthcare model.