Investigate The Relationship Between The Right Customer Satisfaction Index Model and a Taiwanese International Tourist Hotel

Abstract

The purpose of this research is to make a list of the services offered by hotels in order to get a more in-depth knowledge of the components that are responsible for the remarkable quality of such services. The hospitality business makes use of a wide variety of various models to assess the quality of service offered and the degree of satisfaction achieved by customers. The researchers decided to look at SERVQUAL, HOLSERV, and the LODGING QUALITY INDEX in order to carry out this investigation. These are three of the most well recognised and comprehensive models that are at disposal. In addition to this, the research investigates the gender gap that exists among hotel guests originating from Taiwan in terms of the service expectations they have and the degree to which they are satisfied with their stays. This section contains a more in-depth investigation of the elements (such as services, hotel amenities, location, etc.) that influence their choices and how they make those choices. In addition, recommendations for guests with disabilities about the amenities and services offered by the hotel are included in this package. When choosing a hotel room, guests often place a higher value on one that has been cleaned recently. Already in the present day, a number of different hotel chains provide allergy-free rooms for an additional fee. However, there are no hotel chains that cater to clients who are prepared to pay extra for greater cleanliness, and there are no customers who match this profile. Moreover, there are no customers who meet this criterion.