UNDERSTANDING OF THE “GAP” PHENOMENON IN THE OUTSOURCED DEVELOPMENT PROJECTS INCLUDING THE DIMENSIONS OF THE GAP: AN EXPLORATORY STUDY

Abstract

The "gap" phenomenon in outsourced IS development projects, which impacts the project's quality, results, and the level of satisfaction among stakeholders. The wide-ranging nature of the gap in outsourced IS development is the subject of this exploratory research, which aims to shed light on its many aspects and their consequences for project management. Organisations generally seek cost savings and access to specialised talents via outsourcing; yet this approach may sometimes present problems that hinder project performance. Communication barriers, cultural differences, and expectations misalignment are some of the elements of the gap that this research identifies and analyses as typical in outsourced IS projects. Case studies, interviews, and industry reports are used in the study to capture the intricacies and variances of the gap phenomena across diverse project settings. The communication gap is one of the investigated aspects; it includes problems with the customer and outsourced vendor's knowledge of one another and the flow of information. Researchers look at cultural differences as one of the main causes of when people's goals, methods, and approaches to addressing problems don't match up on a project. To further understand how the expectations gap affects project results and stakeholder satisfaction, it is necessary to examine differences between actual and expected deliveries. The study's overarching goal is to better understand the gap phenomena and give workable solutions by drawing attention to these aspects. Improving communication tactics, increasing cultural knowledge, and establishing clear expectations from the start are all parts of a comprehensive strategy that may help close the gap.